How to find your missing in-game content

If you bought or earned in-game content and it’s missing, check out the steps below to find it.

Earned in-game currency and items
If you’re missing currency you earned in-game, or you’ve lost other items or rewards, try these steps.

1. Restart your system, then check your game again.
2. Double-check that you didn’t accidentally discard or use the content somewhere else in the game. We can’t help with items you’ve used or discarded.
3. Make sure you’re logged in to the right EA Account. You can see which EA Account you’re logged in to the About Me section of your account settings.
4. Check the current server status for both your game and your platform. If there are issues with a game or the servers when you’re looking for an item you’ve earned, it may not come through until the issues are fixed.
5. Check @EAHelp to see if we’ve mentioned any issues.

If there are no game or server issues but you’re still missing items, check out our game-specific resources.

Premium currency or items purchased with real-world money
If you’re missing premium currency or in-game items bought with real-world money, try these steps.

1. Restart your system, then check your game again.
2. Check the current server status for both your game and your platform. If there are issues with a game or the servers, the transaction may not go through or the item may not appear until the issues are fixed.
3. Make sure you’re logged in to the right EA Account. You can see which EA Account you’re logged in to the About Me section of your account settings.
4. Check @EAHelp to see if we’ve mentioned any issues.
5. Confirm the transaction went through with the physical store or digital retailer, like Microsoft for Xbox or Sony for PlayStation, you purchased it from.
6. If the transaction went through, wait 24 hours from when you made your purchase to see if you get it. It can take time for a purchase to go through and for the items you’ve bought to show up in the game.
7. While you wait, you can check out our game-specific resources for more help.

Once you’re sure the transaction went through, contact EA support team with your proof of purchase.